Warranty & Product Return Services
Our Top Priorities are Quality & Customer Satisfaction
We are focused on producing the highest quality products by sourcing the best raw materials, using modern computer aided design software, leveraging high tech manufacturing processes, and employing the best talent we can find. By monitoring product consistency through multi-staged quality control checks, we are able to ensure a very low defect rate and reliable performance for our customers. We go the extra mile to safely package and protect each unit to reduce in-transit damage. Your new product was manufactured and assembled to meet or surpass the strict quality standards of the original manufacturer (OEM). Annually, we ship thousands of products worldwide with a very high satisfaction rate.
Warranty Coverage & Limitations
Aerial's 5-year warranty applies to the original purchaser of the products and starts from the purchase date and covers defects that have occurred during the manufacturing process. Defects must be reported within 30 days from the receipt of purchase.
Following a physical inspection that determines a valid warranty claim, Aerial will, at our discretion, either replace, send replacement parts or reimburse for the repair of any eligible products. The polished or powder coated finish and hardware are excluded from the warranty coverage. Aerial is not responsible for personal injury, boat damage or equipment loss directly or indirectly related to our products. This warranty does not cover damage due to acts of God (fire, flood, lighting, etc.) nor product misuse and accidental damage.
All customer shipping charges are non-refundable. The customer is responsible for any shipping charges incurred for order cancellations, refusals, returns or exchanges. Customer will also be billed for any shipping charges incurred by Aerial Wakesports for refused shipments including orders which waived shipping charges or provided “free shipping” to customer at the time of order.
Prior to returning any products to Aerial Wakesports for a return or replacement, please fill out the submit the completed form below. If you are requesting to return multiple products, you must complete a form for each product separately. We will contact you via email within 1-3 business days with further instructions.
For any products we sell but do not manufacture (i.e. speakers, electronics, light components, ), that product's manufacturer warranty applies, and RMA requests must be made with them. If you are uncertain about who to contact, please contact us and we will do our best to help you.
All Aerial Wakesports and accessories have been carefully designed, manufactured and tested to meet the highest standards of quality and performance to be extremely well suited for a specific purpose. If any product is found to have been modified, altered, incorrectly installed, mistreated, neglected, improperly maintained, used for purposes it was not originally intended for or used beyond its physical limitations of design or material, any and all warranties will be deemed void. The warranty period shall not be extended by the replacement of materials under this warranty, but the remaining warranty period shall continue in effect and be applicable to the replaced or repaired products or component parts areas under conditions of the warranty.
THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE CONCERNING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY IS ALSO IN LIEU OF ANY OTHER POSSIBLE LIABILITIES OF THE SELLER OR MANUFACTURER, WHETHER ALLEGED TO ARISE BY AGREEMENT OR BY OPERATION OF LAW. RESPECTING THE SALE, APPLICATION, USE OR FUNCTION OF PRODUCTS, INCLUDING BUT NOT LIMITED TO CLAIMS OF NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY OR ANY OTHER TORT. IN NO EVENT SHALL THE SELLER OR MANUFACTURER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE, REAL OR PERSONAL, ATTRIBUTED TO ITS PRODUCTS, NOR FOR ANY EXCAVATION, REMOVAL, REAPPLICATION, DOWNTIME, CLEANUP, LOSS OF USE, LOSS OF OPPORTUNITY, LOSS OF MARKET VALUE, LOSS OF RENTAL VALUE OR FOR ANY LOSS OF PROFITS OR OTHER SPECIAL, INCIDENTAL, RESULTING, CONSEQUENTIAL OR EXEMPLARY DAMAGE.
Product Return Coverage & Limitations
If for any reason you're dissatisfied with your purchase, we will replace the product or refund your purchase price within 30 days of purchase date from www.AerialWakeboarding.com. Note that returns must be in original packaging and in new, resalable condition otherwise a 25% restocking fee will be added. Damaged or unsalable products will not be accepted. All packaging, shipping and insurance costs incurred to return products to Aerial Wakesports are the responsibility of the purchaser and will not be credited. Original shipping fees paid for shipping the product to the customer are non-refundable.
Your Steps to Starting the Warranty RMA Process
If you are not satisfied with your purchase, feel there is a manufacturer defect or think it was damaged when shipped to you, we want to know and will do everything we can to make you happy and maintain your confidence in us. We have a simple process that all customers with a warranty claim or a product return/exchange claim must follow:
- Please read the paragraphed sections below that detail the coverage and limitations of warranty claims and product returns. If you are within the allotted time allowed and meet the other criteria, proceed to step 2.
- Fill out the RMA request form at the bottom of this page. This allows us to create a digital record of you and your request.
- Give us 1-3 business days to process your request and reply by email or phone.
- To help speed up the process for you, prepare photos of your products to document any defective areas. The warranty manager will likely request those images by email. Simply reply to their email and attach all the photos you have.
- After reviewing your claim, your original order and the photos you provided, the warranty manager will contact you with a tracking number for replacement parts or other next steps to fulfill your RMA.
- Do not ship anything back until the warranty manager has approved your claim.
3 Day Order Inspection Period
You have 3 days from the date of delivery date of your original order to inspect all the products you have received and notify us of a problem.
- Confirm all ordered items have been received.
- Remove all the products from the boxes and packaging to ensure there are no visible defects.
- Review all mounting hardware and parts to verify none are missing.
Please contact us immediately if anything does not conform to what is detailed above. Call (843) 948-6915 or email support@aerialwakeboarding.com.
As you are unwrapping and cataloging your order and parts, please carefully place items on a soft blanket or nonabrasive surface to avoid damaging the finish. Be sure to keep all small parts and hardware in one spot so you don't lose them.
Important Inspection Note
Due to the nature of manufacturing and welding aluminum and stainless steel, some minor blemishes, scratches and/or nicks may be visible. This is normal and not a valid reason to return a product nor does it deem the product defective. During our quality control process, an inspector approves or rejects products that do not meet our guidelines of acceptability. However, if you believe that your product shows excessive blemishes, scratches or nicks, you must notify us in this 3 day inspection period and either complete the form below, email support@aerialwakeboarding.com or call us at (843) 948-6915.
Product Review Period
Once your order has been received, open the box(es) to ensure nothing has been damaged during shipping, no hardware is missing, and that everything is satisfactory. If there is a problem upon initial inspection, goods can be returned by the ORIGINAL PURCHASER at their expense within three (3) days of the date of DELIVERY with no questions asked for a full refund of the purchase price (less shipping, labor, special order, and non-certified funds charges) provided each product is in original new condition, in their complete original packaging and have not been installed.
All customer shipping charges are non-refundable. The customer is responsible for any shipping charges incurred for order cancellations, refusals, returns or exchanges. Customer will also be billed for any shipping charges incurred by Aerial Wakesports for refused shipments including orders which waived shipping charges or provided “free shipping” to customer at the time of order.
Prior to returning any products to Aerial Wakesports for a return or replacement, please fill out the submit the completed form below. If you are requesting to return multiple products, you must complete a form for each product separately. We will contact you via email within 1-3 business days with further instructions.
Aerial Wakesports 104 Pinnacle Way Suite B Summerville, SC 29483 (843) 948-6915